000032373 - An unexpected error occurs when choosing second layout tab in RSA Archer 5.5.3.1

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Content

Article Number000032373
Applies ToRSA Product Set: Archer
RSA Version/Condition: 5.5.3.1
Platform: Windows
 
Issue

Here are the steps to recreate the error message
1. Enterprise Management workspace
2. Expand Navigation Menu and open Contacts Applications > Display All
3. Open either of the two Contact records that exist, or create a new one
4. Click on the Admin tab within the record to produce the error message


<E2ETraceEvent xmlns="http://schemas.microsoft.com/2004/06/E2ETraceEvent">
  <System xmlns="http://schemas.microsoft.com/2004/06/windows/eventlog/system">
    <EventID>0</EventID>
    <Type>3</Type>
    <SubType Name="Error">0</SubType>
    <Level>2</Level>
    <TimeCreated SystemTime="2016-01-14T13:46:59.1154932Z" />
    <Source Name="Archer.Web" />
    <Correlation ActivityID="{00000000-0000-0000-0000-000000000000}" />
    <Execution ProcessName="w3wp" ProcessID="6324" ThreadID="97" />
    <AssemblyVersion>5.5.30100.1020</AssemblyVersion>
    <Channel />
    <Computer>AUXWEB01</Computer>
  </System>
  <ApplicationData>
    <TraceData>
      <DataItem>
        <TraceRecord Severity="Error" xmlns="http://schemas.microsoft.com/2004/10/E2ETraceEvent/TraceRecord">
          <TraceIdentifier>Archer.Web</TraceIdentifier>
          <LogReferenceId>011416-134659-1154</LogReferenceId>
          <Description>Manager cannot be placed in row 5 column 1 because  is already there.</Description>
          <AppDomain>/LM/W3SVC/1/ROOT-1-130972344041329497</AppDomain>
          <ContextData>
            <BaseUrl>http://egrcb.archer.rsa.com/GenericContent/Record.aspx</BaseUrl>
            <id>0</id>
            <Module>ModuleId: 84, ModuleName: Contacts, ModuleStatus: ActiveInProduction, ModuleType: Application</Module>
          </ContextData>
          <Exception>
            <ExceptionType>System.ApplicationException, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089</ExceptionType>
            <Message>Manager cannot be placed in row 5 column 1 because  is already there.</Message>
            <Source>ArcherTech.Web</Source>
            <StackTrace>   at ArcherTech.Web.UI.Controls.InMemoryLayoutGrid.AddRowItem(LayoutGridItem item)
   at ArcherTech.Web.UI.Controls.LayoutGrid.AddRowsToInMemoryLayoutGrid(LayoutGridRow row, InMemoryLayoutGrid inMemoryLayoutGrid)
   at ArcherTech.Web.UI.Controls.LayoutGrid.BuildInMemoryLayoutGrid(InMemoryLayoutGrid inMemoryLayoutGrid)
   at ArcherTech.Web.UI.Controls.LayoutGrid.Render(HtmlTextWriter writer)
   at System.Web.UI.Control.RenderControlInternal(HtmlTextWriter writer, ControlAdapter adapter)
   at System.Web.UI.Control.RenderChildrenInternal(HtmlTextWriter writer, ICollection children)
   at System.Web.UI.WebControls.WebControl.RenderContents(HtmlTextWriter writer)
   at System.Web.UI.WebControls.WebControl.Render(HtmlTextWriter writer)
   at System.Web.UI.Control.RenderControlInternal(HtmlTextWriter writer, ControlAdapter adapter)
   at System.Web.UI.Control.RenderChildrenInternal(HtmlTextWriter writer, ICollection children)
   at System.Web.UI.WebControls.TableCell.RenderContents(HtmlTextWriter writer)
   at System.Web.UI.WebControls.WebControl.Render(HtmlTextWriter writer)
   at System.Web.UI.Control.RenderControlInternal(HtmlTextWriter writer, ControlAdapter adapter)
   at System.Web.UI.Control.RenderChildrenInternal(HtmlTextWriter writer, ICollection children)
   at System.Web.UI.WebControls.WebControl.RenderContents(HtmlTextWriter writer)
   at System.Web.UI.WebControls.WebControl.Render(HtmlTextWriter writer)
   at System.Web.UI.Control.RenderControlInternal(HtmlTextWriter writer, ControlAdapter adapter)
   at System.Web.UI.WebControls.Table.RenderContents(HtmlTextWriter writer)
   at System.Web.UI.WebControls.WebControl.Render(HtmlTextWriter writer)
   at System.Web.UI.Control.RenderControlInternal(HtmlTextWriter writer, ControlAdapter adapter)
   at System.Web.UI.Control.RenderChildrenInternal(HtmlTextWriter writer, ICollection children)
   at System.Web.UI.Control.RenderControlInternal(HtmlTextWriter writer, ControlAdapter adapter)
   at System.Web.UI.Control.RenderChildrenInternal(HtmlTextWriter writer, ICollection children)
   at System.Web.UI.UpdatePanel.RenderChildren(HtmlTextWriter writer)
   at System.Web.UI.UpdatePanel.Render(HtmlTextWriter writer)
   at System.Web.UI.Control.RenderControlInternal(HtmlTextWriter writer, ControlAdapter adapter)
   at System.Web.UI.Control.RenderChildrenInternal(HtmlTextWriter writer, ICollection children)
   at System.Web.UI.WebControls.WebControl.RenderContents(HtmlTextWriter writer)
   at System.Web.UI.WebControls.WebControl.Render(HtmlTextWriter writer)
   at ArcherTech.Web.UI.Controls.Section.Render(HtmlTextWriter writer)
   at System.Web.UI.Control.RenderControlInternal(HtmlTextWriter writer, ControlAdapter adapter)
   at ArcherTech.Web.UI.Controls.Tab.RenderChildren(HtmlTextWriter writer)
   at System.Web.UI.WebControls.WebControl.RenderContents(HtmlTextWriter writer)
   at System.Web.UI.WebControls.WebControl.Render(HtmlTextWriter writer)
   at System.Web.UI.Control.RenderControlInternal(HtmlTextWriter writer, ControlAdapter adapter)
   at System.Web.UI.Control.RenderChildrenInternal(HtmlTextWriter writer, ICollection children)
   at System.Web.UI.WebControls.WebControl.RenderContents(HtmlTextWriter writer)
   at System.Web.UI.WebControls.WebControl.Render(HtmlTextWriter writer)
   at System.Web.UI.Control.RenderControlInternal(HtmlTextWriter writer, ControlAdapter adapter)
   at System.Web.UI.Control.RenderChildrenInternal(HtmlTextWriter writer, ICollection children)
   at System.Web.UI.Control.RenderControlInternal(HtmlTextWriter writer, ControlAdapter adapter)
   at System.Web.UI.Control.RenderChildrenInternal(HtmlTextWriter writer, ICollection children)
   at System.Web.UI.UpdatePanel.RenderChildren(HtmlTextWriter writer)
   at System.Web.UI.UpdatePanel.Render(HtmlTextWriter writer)
   at System.Web.UI.Control.RenderControlInternal(HtmlTextWriter writer, ControlAdapter adapter)
   at System.Web.UI.PageRequestManager.RenderFormCallback(HtmlTextWriter writer, Control containerControl)
   at System.Web.UI.Control.RenderChildrenInternal(HtmlTextWriter writer, ICollection children)
   at System.Web.UI.HtmlControls.HtmlForm.RenderChildren(HtmlTextWriter writer)
   at System.Web.UI.HtmlControls.HtmlContainerControl.Render(HtmlTextWriter writer)
   at System.Web.UI.Control.RenderControlInternal(HtmlTextWriter writer, ControlAdapter adapter)
   at System.Web.UI.PageRequestManager.RenderPageCallback(HtmlTextWriter writer, Control pageControl)
   at System.Web.UI.Control.RenderChildrenInternal(HtmlTextWriter writer, ICollection children)
   at System.Web.UI.Page.Render(HtmlTextWriter writer)
   at System.Web.UI.Control.RenderControlInternal(HtmlTextWriter writer, ControlAdapter adapter)
   at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)</StackTrace>
          </Exception>
        </TraceRecord>
      </DataItem>
    </TraceData>
  </ApplicationData>
</E2ETraceEvent>
Cause Customer deleted a lot of fields from the General tab.
ResolutionMoving three fields with Manager in the name off layout then moving each one back on incrementally. That did the trick.
Deleting the fields caused imbalance in layout. By moving fields off and on, layout resets.

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