000032555 - Package install failure in RSA Archer

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000032555
Applies ToRSA Product Set: Archer
RSA Version/Condition: 5.5.2
IssueInstalling a package caused a failure on two different applications. Error shows within the package install log. Th error code does not show up in the Archer framework log.The package install fails. NOTE ERROR COLUMN BELOW, LINE 2 AND 4.
User-added image 
CauseThe applications that the package was going to were retired.
ResolutionOnce the applications were set to "Production", the package installed correctly.