000032475 - Endpoint fails to create in RSA Security Operations Management (SecOps) 1.3

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000032475
Applies ToRSA Product Set: Security Management
RSA Product/Service Type: SecOps
RSA Version/Condition: 1.3
 
IssueWhen attempting to create an Security Analytics Incident Management (SA IM) or Archer endpoint you receive the following error:
ERROR - CertUtil.installCertificatesForHost(434) | Failed to connect for cert download

 
java.net.UnknownHostException: XXXXXXXXXXXXX
 at java.net.AbstractPlainSocketImpl.connect(Unknown Source)
 at java.net.PlainSocketImpl.connect(Unknown Source)
 at java.net.SocksSocketImpl.connect(Unknown Source)
 at java.net.Socket.connect(Unknown Source)
 at sun.security.ssl.SSLSocketImpl.connect(Unknown Source)
 at sun.security.ssl.SSLSocketImpl.<init>(Unknown Source)
 at sun.security.ssl.SSLSocketFactoryImpl.createSocket(Unknown Source)
 at com.rsa.srm.collector.util.CertUtil.installCertificatesForHost(CertUtil.java:386)
 at com.rsa.srm.collector.util.CertUtil.installCertificatesForHost(CertUtil.java:330)
 at com.rsa.vrm.collector.endpoint.VrmEndpoint.addCerts(VrmEndpoint.java:381)
 at com.rsa.vrm.collector.endpoint.archer.SAIMArcherEndpoint.testEndpointConnection(SAIMArcherEndpoint.java:82)
 at com.rsa.vrm.collector.connection.TestEndpointExecutable.execute(TestEndpointExecutable.java:23)
 at com.rsa.vrm.collector.client.CommandLineClient.runExecutables(CommandLineClient.java:151)
 at com.rsa.vrm.collector.client.CommandLineClient.runMenu(CommandLineClient.java:59)
 at com.rsa.vrm.collector.client.CommandLineClient.runMenu(CommandLineClient.java:62)
 at com.rsa.vrm.collector.client.CommandLineClient.run(CommandLineClient.java:37)
 at com.rsa.vrm.collector.client.CommandLineClient.main(CommandLineClient.java:26)
CausePassword for API user has an "&" in it.
ResolutionDo not use "&" special character in the password.

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