|Applies To||RSA Product Set: Data Loss Prevention (DLP)|
RSA Product/Service Type: Enterprise Manager
RSA Version/Condition: 9.6 SP2
|Issue||Installed a new Endpoint coordinator.|
The services are running in new EPC but it is not showing live in the console. The status shows "Pending connection to EPC"
|Cause||EPC cannot resolve the rEPC name to get the certificate|
2016-01-14 20:45:50,109 [JoinServiceThread - 8] ERROR EndpointCoordinator.Security.JoinServiceTask - Failed to get the certificate from root epc.
|Resolution||1. Open the hosts file located in the directory below.|
2. Add an entry for the rEPC hostname
3. Save the file
The above method is used if there is no way the EM can resolve the FQDN of the Root EPC.
Make a note so that if the IP address gets changed, you will need to update the host file