000032437 - No details are displayed on the Web Server tab of the RSA Token Server appliance

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000032437
Applies ToRSA Product Set: Key Manager
RSA Product/Service Type: Token Server (RTS)
IssueWhen logging in to the /admin URL of the RTS appliance and clicking on the Web Server tab, there is no details being displayed.
After enabling logging, the following is logged:
[it1] root@rts1:/opt/appliance_admin# tail -100 /tmp/appliance_admin.error.log
[26/Jan/2016:10:45:14] HTTP Traceback (most recent call last):
  File "/usr/lib/python2.4/site-packages/cherrypy/_cprequest.py", line 606, in respond
    cherrypy.response.body = self.handler()
  File "/usr/lib/python2.4/site-packages/cherrypy/_cpdispatch.py", line 25, in __call__
    return self.callable(*self.args, **self.kwargs)
  File "/opt/appliance_admin/appliance_admin.py", line 658, in web_server
    for _file in os.listdir('/opt/rsa/CA-Admin/p12s'):
OSError: [Errno 13] Permission denied: '/opt/rsa/CA-Admin/p12s'

 
CauseThis issue is caused by an invalid folder permission.
ResolutionCheck the permissions on the folders below and confirm that they are set to 0770.
  • /opt/rsa/CA-Admin/p12
  • /opt/rsa/CA-Admin/private
  • /opt/rsa/CA-Admin/requests

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