|Applies To||RSA Product Set: SecurID|
RSA Product/Service Type: Authentication Manager Prime
RSA Version/Condition: 8.1.0
O/S Version: Server 2012 R2
|Issue||When attempting to execute edtool.bat the error message below is displayed.|
Files was unexpected at this time.
|Cause||This is caused when trying to run edtool.bat on a Windows 2012 server.|
Running the tool on a Windows 2008 server or below will work without error.
|Resolution||To resolve the issue you will need to edit the edtool.bat file before running it via command line.|
Typically the file edtool.bat is located under C:\RSA\SSP\edtool.bat, however it may be in a different install folder.
Edit edtool.bat with Notepad++ or Notepad and then locate the following line:
if "%JAVA_HOME%" == "" goto noJavaHome
Remove the quotes around "%JAVA_HOME%" to match what you see below.
if %JAVA_HOME% == "" goto noJavaHome
Save the changes to edtool.bat and then run it again.