|Applies To||RSA Product Set: Archer|
RSA Product/Service Type: Advanced Workflow
RSA Version/Condition: 6.0
|Issue||The following errors can be seen after creating a new Archer instance without restarting the RSA Workflow Service. After the error an empty or blank record is added, which is not enrolled in Advanced Workflow: |
Also, a "NullReferenceException" will be logged to the <ARCHER>\logs\*w3wp*.xml file
|Cause||The RSA Archer 6.0 Workflow Service is not aware of the new instance, resulting in this failure.|
|Resolution||Restart the RSA Archer Workflow Service.|
We understand this can be problematic in deployments where multiple instances are running, since record creation will fail in Advanced Workflow enabled applications while the service is down. A more flexible solution is planned in a future release.