000031982 - Getting an empty or blank record after trying to save a new record in an Archer 6.0 Application with Advanced Workflow enabled.

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000031982
Applies ToRSA Product Set: Archer
RSA Product/Service Type: Advanced Workflow
RSA Version/Condition: 6.0
IssueThe following errors can be seen after creating a new Archer instance without restarting the RSA Workflow Service.  After the error an empty or blank record is added, which is not enrolled in Advanced Workflow:   
WhenTryingToAccessAdvancedWFForAppWithNoWF.WFServiceNotAvailable.png - Latest 18-Aug-2015 03:26 PM -  Brent Huscher
WhenTryingToAccessAdvancedWFForAppWithWFAlreadyCreated.WFServiceNotAvailable.ErrorCommunicatingWithTheServer.png - Latest 18-Aug-2015 03:27 PM -  Brent Huscher
Also, a "NullReferenceException" will be logged to the <ARCHER>\logs\*w3wp*.xml file
CauseThe RSA Archer 6.0 Workflow Service is not aware of the new instance, resulting in this failure.
ResolutionRestart the RSA Archer Workflow Service.
We understand this can be problematic in deployments where multiple instances are running, since record creation will fail in Advanced Workflow enabled applications while the service is down.  A more flexible solution is planned in a future release.