000029568 - RADIUS Server configuration warning in RSA Authentication Manager 8.1 SP1

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support on Dec 11, 2019
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Article Number000029568
Applies ToRSA Product Set : SecurID
RSA Product/Service Type : Authentication Manager
RSA Version/Condition: 8.1 Service Pack 1
Platform : SUSE Enterprise Linux
O/S Version : 11 Service Pack 3
IssueAdding a RADIUS client in the Security Console fails with warning: You need to accurately configure a RADIUS server before you can view or edit any RADIUS Clients or Profiles. Could not connect to RADIUS server. Contact customer support.

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CauseThe RSA Authentication Manager 8.1 primary instance is using a different fully-qualified hostname and IP address to the previous production authentication manager.

NOTE: The previous authentication manager primary and replica instance names will come across in the migration as Authentication Agents. 
ResolutionTry these two steps to stop the warning message from appearing:
  1. Check there are no duplicate authentication agents matching the hostname and IP address you are using to add the RADIUS client. 

Checking Authentication Agents: Security Console > Access > Authentication Agents > Manage Existing > use the Search Criteria in the Unrestricted and Restricted tab to lookup Authentication Agents.

  1. Remove the duplicate authentication agent from the Security Console before attempting to add the RADIUS client again.

To delete an authentication agent after a search: check the box next to the Authentication Agent name and use the Delete option in the drop-down menu and click Go

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Please contact RSA Customer Support and open a support request should you need further assistance on this matter.

NotesInformation on contacting RSA Customer Support:
TelephoneFor urgent issues use on of the telephone numbers listed at URL http://www.emc.com/support/rsa/contact/phone-numbers.htm 
EmailFor non-urgent issues email support@rsa.com
Case Management is found at URL https://knowledge.rsasecurity.com/scolcms/mysupport.aspx
   (requires access to RSA SecurCare Online)