000031919 - Intermittently unable to provide user-initiated text in RSA Archer 6.0

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000031919
Applies ToRSA Product Set: Archer
RSA Product/Service Type: Advanced Workflow
RSA Version/Condition: 6.0.0
IssueAdvanced Workflow, accessed in Manage Applications, intermittently does not allow users to enter text.
While configuring Advanced Workflow, sometimes users are unable to enter text, even though the cursor is shown inside the text box.
Saving the application and reopening it will not resolve the issue, and it is not browser-specific.
ResolutionThis issue has been resolved in Archer 6.0.1.
WorkaroundClose the browser, reopen and access the same application > advanced workflow.