000032308 - Unable to modify the Archer Control Panel (ACP) in RSA Archer 5.5.2

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 22, 2017
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Article Number000032308
Applies ToRSA Product Set: Archer
RSA Product/Service Type: Archer Control Panel (ACP)
RSA Version/Condition: 5.5.2
Platform: Windows
IssueIn the Archer Control Panel, the user will receive the following error message when making changes to instance level settings:
An unhandled exception occurred in DEV (development environment) and some changes may not have been saved.

See excerpt from the log output below for more details.
[03:28:39:10] 1 is not a supported code page.
              Parameter name: codepage
[03:28:39:10]    at System.Text.Encoding.GetEncoding(Int32 codepage)
                 at ICSharpCode.SharpZipLib.Zip.ZipConstants.ConvertToString(Byte[] data, Int32 count)
                 at ICSharpCode.SharpZipLib.Zip.ZipInputStream.GetNextEntry()
                 at Archer.Installer.DBInstaller.DBInstaller.FindScriptResources(String targetSearch, String resourceName)
                 at Archer.Installer.DBInstaller.DBInstaller.GetLatestBuild()
                 at Archer.Installer.DBInstaller.DBInstaller.AllowedOperation()
                 at ArcherTech.ControlPanel.Plugins.Instance.ViewModels.InstanceTabViewModel.CheckDb()
                 at ArcherTech.ControlPanel.Plugins.Instance.ViewModels.InstanceTabViewModel.SaveInternal(SaveOptions options)
                 at ArcherTech.ControlPanel.Plugins.Instance.Views.InstanceTab.Save(SaveOptions options)
                 at ArcherTech.ControlPanel.Host.SavePlugin(ISavePlugin plugin, SaveOptions options)
CauseThe region settings in the control panel of the server (WS 2012) the region setting had Spanish (Latin America) as the format on the Formats tab.
User-added image
ResolutionChange the format to English (US) in the region settings of the control panel.
User-added image