000032487 - Header variable not recognized with Siteminder in RSA Archer 5.5.3.3

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000032487
Applies ToRSA Product Set: Archer
RSA Product/Service Type: Siteminder
RSA Version/Condition: 5.5.3.3
 
IssueHeader parameter is not being properly passed for Siteminder.
CauseEnable IP Whitelist for the instance is selected in the Archer Control Panel
ResolutionUncheck "Enable IP Whitelist" or ensure that the IP Whitelist is configured properly for use with Siteminder (proper IP ranges).
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