000032487 - Header variable not recognized with Siteminder in RSA Archer

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support on Sep 18, 2019
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Article Number000032487
Applies ToRSA Product Set: Archer
RSA Product/Service Type: Archer
IssueHeader parameter is not being properly passed for Siteminder.
CauseThe option Enable IP Whitelist for the instance is selected in the Archer Control Panel
ResolutionUncheck Enable IP Whitelist as shown in the image below, or ensure that the IP Whitelist is configured properly for use with Siteminder using proper IP ranges.

User-added image