|Applies To||RSA Product Set: Archer|
RSA Version/Condition: 6.x
|Issue||Unable to activate or change enrollment options in Advanced Workflow. When an administrator clicks Activate and then saves the workflow, the changes are reverted without an error in some version or you may see this error:|
The Workflow builder encountered an unexpected error. Please contact your system administrator for more details.
The same behavior exists when attempting to change the enrollment options of the Advanced Workflow.
Running a network trace using Internet Explorer developer mode shows a 405 response to a specific HTTP verb.
|Cause||WebDAV is enabled at the web server. According to the RSA Archer Platform Installaton Guide, available within the RSA Archer Customer Partner Community, RSA Archer GRC does not support the WebDAV feature in IIS. Make certain when configuring IIS for RSA Archer GRC that this option is disabled.|
First, disable WebDAV at the server level:
Installing WebDAV on IIS 8.0 and IIS 8.5
IIS 8.0 on Windows Server 2012 and IIS 8.5 on Windows Server 2012 R2
IIS 8.0 for Windows 8 and IIS 8.5 for WIndows 8.1
|Workaround||If WebDAV cannot be disabled, a change to the web.config file is necessary. |
Navigate to the Archer web.config file (..\inetpub\wwwroot\RSAarcher\web.config), on each web server and add the lines shown in bold: