000032465 - On Demand Notification Name And Description Repeats In Compatibility Mode in RSA Archer 5.5.x

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000032465
Applies ToRSA Product Set: Archer
RSA Version/Condition: 5.5.x
 
IssueEnd of Name and Description are repeated in email template selection list
CauseInternet Explorer is configured to display the page in compatibility mode.
Resolution
  1. Go to Tools > Compatibility View Settings.
  2. Ensure that the Archer site is not listed in "Websites you've added to Compatibility View:
  3. If "Display intranet sites in Compatibility View" is selected, un-check it.
NotesThis issue is being investigated by the Engineering team in order to provide a permanent resolution in a future release.

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