000032553 - Error message "System.DirectoryServices.Protocols.DirectoryOperationException: The object does not exist." in RSA Archer 5.x

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000032553
Applies ToRSA Product Set: Archer
RSA Version/Condition: 5.x
IssueLDAP synchronization fails with the following error message:
Error: System.DirectoryServices.Protocols.DirectoryOperationException: The object does not exist.
at System.DirectoryServices.Protocols.LdapConnection.ConstructResponse(Int32 messageId, LdapOperation operation, ResultAll resultType, TimeSpan requestTimeOut, Boolean exceptionOnTimeOut)
at System.DirectoryServices.Protocols.LdapConnection.SendRequest(DirectoryRequest request, TimeSpan requestTimeout)
at ArcherTech.Utility.LDAP.LDAPInfo.GetNextSearchRecord()
at ArcherTech.Ldap.LDAPQueryIterator.GetNextSearchRecord()
at ArcherTech.Ldap.LDAPQueryIterator.GetNextRecord()
at ASP.testldapschema_aspx.QueryLDAPForUsers(Object sender, EventArgs e)

The above error will be generated either in the "Archer.Archer.Services.DataFeedService" logs or in the "TestLDAPSchema.aspx" test page when you attempt to test out the synchronization.
CauseThe configuration of LDAP is incorrect.  In this particular use case the "Active Directory Domain" was incorrect.
User-added image
ResolutionReview LDAP Configuration tab to ensure all parameters are correct.