000032199 - Packaging Error needs to be more guiding and specific in RSA Archer 6.0

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
Version 3Show Document
  • View in full screen mode

Article Content

Article Number000032199
Applies ToRSA Product Set: Archer
RSA Version/Condition: 6.0

When attempting to generate a package with an Advanced Workflow, the packaging error message only states that the export has failed, and to review the error log. Given that Archer has several error logs, this message is not much useful as it does not refer where the error exactly occurs. As Archer has several error logs, this message is less useful than it could be. It should specifically refer to the Job Framework log, which is where the error actually occurs.

Steps to Reproduce

  1. Attempt to generate a faulty package containing advanced workflow.
  2. Note error message.

Expected Result
Error message is more specific

Actual Result
Admin has to hunt through the logs to see where the failure actually occurred. See screen shot.
User-added image

ResolutionThis issue has a fix in version 6.1