000032527 - Launching iDRAC Virtual Console produces error "Missing Permissions manifest attribute in main jar" with RSA Security Analytics appliances

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000032527
Applies ToRSA Product Set: Security Analytics, NetWitness
RSA Product/Service Type: Core Appliance, NextGen Appliance, Spectrum
RSA Version/Condition: 9.8.5.x, 10.3.x, 10.4.x, 10.5.x
Product Name: Dell iDRAC 7
IssueWhen attempting to Launch Virtual Console from Integrated Dell Remote Access (iDRAC) Web UI, a Message box is displayed with the message "Connection failed"
In the Java v7 [1.7.0_X] or Java v8 [1.8.0_X] Java Console the following errors are seen in the form:
Missing Permissions manifest attribute in main jar: https://<appliance hostname/IP of iDRAC>:443/software/avctKVM.jar
MM/DD/YYYY HH:MM:SS:<ms>: Starting client.
MM/DD/YYYY HH:MM:SS:<ms>: Connection failed with exception: Connection timed out: connect

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CauseOutdated version of iDRAC firmware.
Checking the current iDRAC firmware version:
While logged into the iDRAC7 Web UI, click the About link to display the currently installed iDRAC firmware version.
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ResolutionPlease refer to the following article to download and upgrade the iDRAC firmware:  How to upgrade firmware on Dell iDRAC7 through the web interface on RSA Security Analytics appliances