000032211 - Unexpected Error appears without guiding the user which log to look intoin RSA Archer 6.0. Unable to locate the error in any log

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 22, 2017
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Article Number000032211
Applies ToRSA Product Set: Archer
RSA Version/Condition: 6.0

Users receive an error message on the screen that says an unexpected error occurred mentioning the log reference ID, however, it doesn't mention which log to look into for it. The error messages shall be informative and actionable. This does not provide enough information for the user to pursue a solution.

ResolutionThis issue has a permanent resolution in version 6.1.