|Applies To||RSA Product Set: Security Analytics|
RSA Product/Service Type: Core Appliance
RSA Version/Condition: 10.5.x
O/S Version: EL6
|Issue||When trying to upgrade a device from 10.5.0 to 10.5.1 you may encounter the following issue:|
Pre-Update Check Error
In this specific situation, kernel-firmware-2.6.32-504.8.1.el6.x86_64 (not supported by Security Analytics) was installed on the system by mistake.
|Cause||This issue may be caused by upgrading a device when the CentOS repositories are enabled by mistake.|
The CentOS repository may, in fact, contain versions of packages that are newer that those used by Security Analytics.
Beginning with Security Analytics 10.4 there is a scheduled job which checks to ensure that the CentOS repositories are disabled.
A useful command to make sure the Centos repositories are disabled is the following:
sed -i 's/enabled=1/enabled=0/g' /etc/yum.repos.d/CentOS-*
|Resolution||1. Access the appliance through the console. (e.g. iDRAC console , physically, etc...)|
2. Boot to an older kernel. (In this example kernel-2.6.32-431.29.2.el6.x86_64 was chosen)
3. After login to the appliance, make sure that the old kernel is loaded (uname -r should show the kernel loaded: kernel-2.6.32-431.29.2.el6.x86_64)
4. List the installed kernels with the command below.
rpm -qa | grep kernel
5. Remove the unsupported kernel by executing the commands below.
rpm -e kernel-firmware-2.6.32-504.8.1.el6.x86_64
6. List the installed kernels again with the command in Step 4 and make sure that the unsupported kernel is removed. (All the RPMs including kernel-debug-2.6.32-504.8.1.el6.x86_64 if it exists.)
7. Verify that /etc/grub.conf file does not have entries related to the above kernel. (mentioned in Step 5)
Open the file with a text editor such as vi. In this case you would remove the entry in yellow in the screenshot below.
8) Reboot the appliance and it should show the following:
You can either press enter or wait to boot with the supported Kernel loaded.
|Notes||Execute the steps carefully otherwise you may not be able to access the system.|
If you are unsure of any of the steps above or experience any issues, contact RSA Support and quote this article number for further assistance.