000032464 - Error message "Asynchronous exception occurred processing event continuation" is reported in RSA Data Loss Prevention

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000032464
Applies ToRSA Product Set: Data Loss Prevention (DLP)
RSA Product/Service Type: Enterprise Manager
RSA Version/Condition: 9.6, 9.6 SP2 (and all patch versions)
IssueEvents are not being processed by the Enterprise Manager.
The following error message is reported in the em.log file:
RSA DLP ERROR - LoggingAsynchronousExceptionListener.onEvent(39) | Asynchronous exception occurred processing event continuation
CauseThis issue occurs because DLP events are being piled up on downstream nodes [Network controller/Endpoint coordinator/Enterprise-coordinator].
The error is generated when tem.home is configured to store DLP events on a Network-Attached Storage (NAS).
ResolutionCheck the network connectivity as follows:
  • NIC of EM server. [upgrade NIC firmware if required].
  • Any CRC's/physical errors captured  on any interface.
  • Make sure that there is no miss-configured MTU on any intermediate node between EM & NAS storage. 
  • No faulty cables between intermediate nodes. 
  • No hardware fault on any of the intermediate nodes connecting EM to NAS Storage.