000032260 - Error message "bootmgr is missing" is returned when booting up an RSA Security Analytics 10.4 appliance

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
Version 2Show Document
  • View in full screen mode

Article Content

Article Number000032260
Applies ToRSA Product Set: Security Analytics
RSA Product/Service Type: Core Appliance, Security Analytics Server
RSA Version/Condition: 10.4.x
Platform: CentOS
O/S Version: EL6
IssueAfter a re-image on a Security Analytics server and during the process of boot up, the screen displays the error below.
bootmgr is missing
CauseThis issue occurs when the files of the OS are copied directly to the flash drive instead of using a proper buildstick.
ResolutionFollow the procedure on how to create a proper buildstick thumb drive to re-image an RSA appliance found in the article entitled Instructions for build sticking an RSA Security Analytics appliance using the "SA" image.