000032491 - Clicking Manage Users causes the warning "Load Operation failed for query 'GetUserEntityList'" in RSA Archer

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support on Sep 19, 2019
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Article Number000032491
Applies ToRSA Product Set: Archer
RSA Version/Condition: 5.x, 6.x
Platform: Windows
IssueFrom Administration > Manage Users, the following error occurs.
Load operation failed for query 'GetUserEntityList'.
Exception of type 'System.ServiceModel.DomainServices.Client.DomainOperationException' was thrown.


User-added image
CauseThis issue is caused by a third party component called com.wily, which is part of a CA product called Introscope.
ResolutionTo resolve the error,
  1. Modify the IntroscopeAgent profile and set introscope.autoprobe.enable=false.
  2. Perform an iisreset on the server.
  3. Confirm Manage Users works.