000032325 - Problem syncing interface error when committing network changed on the RSA SecurID Access Identity Router

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support on Jan 10, 2020
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Article Number000032325
Applies ToRSA Product Set: RSA SecurID Access
RSA Product/Service Type: Identity Router
IssueWhen committing network changes via the Identity Router's virtual console the following error displays:

Problem syncing interface

When booting the IDR, in the Setting up (localfs) network interfaces task, there are references to eth2 and eth3 instead of eth0 and eth1.
CauseThere are several possible causes:
  • MAC addresses of the IDR were changed.
  • Network interface cards of the IDR were changed.
  • IDR VM was cloned or copied.
ResolutionDeploy a new IDR and publish the IDR configuration to resolve this issue.