000032325 - "Problem syncing interface" error when committing network changed on the RSA Via Access IDR

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000032325
Applies ToRSA Product Set: Via Access
IssueWhen committing network changes via the IDR's virtual console you get this error:
"Problem syncing interface".

When booting the IDR, in the "Setting up (localfs) network interfaces" task, you see references to eth2 and eth3 instead of eth0 and eth1
CauseThere are several possible causes:
  • MAC addresses of the IDR were changed.
  • Network interface cards of the IDR were changed.
  • IDR VM was cloned or copied.
ResolutionDeploy a new IDR and publish the IDR configuration to resolve this issue.