000032347 - RSA DLP Enterprise Manager web UI is unavailable after upgrading to Java 8

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000032347
Applies ToRSA Product Set: DLP
RSA Product/Service Type: Enterprise Manager
RSA Version/Condition: 9.6 SP2
Platform: Windows
 
Issue  DLP Enterprise Manager web GUI  not responding. When navigating to the URL, the response in the web browser is "page unavailable". 
 
05 Jan 2016 12:31:38,448 | ERROR - ContextLoader.initWebApplicationContext(318) | Context initialization failed
05 Jan 2016 12:31:38,463 | WARN - BasicResourcePool$ScatteredAcquireTask.run(1724) | com.mchange.v2.resourcepool.BasicResourcePool$ScatteredAcquireTask@1d9fa894 -- Acquisition Attempt Failed!!! Clearing pending acquires. While trying to acquire a needed new resource, we failed to succeed more than the maximum number of allowed acquisition attempts (30). Last acquisition attempt exception:
com.microsoft.sqlserver.jdbc.SQLServerException: The driver could not establish a secure connection to SQL Server by using Secure Sockets Layer (SSL) encryption. Error: "java.security.InvalidKeyException: Illegal key size".
05 Jan 2016 12:31:38,353 | WARN - BasicResourcePool$ScatteredAcquireTask.run(1724) | com.mchange.v2.resourcepool.BasicResourcePool$ScatteredAcquireTask@f34b21d -- Acquisition Attempt Failed!!! Clearing pending acquires. While trying to acquire a needed new resource, we failed to succeed more than the maximum number of allowed acquisition attempts (30). Last acquisition attempt exception:
com.microsoft.sqlserver.jdbc.SQLServerException: The driver could not establish a secure connection to SQL Server by using Secure Sockets Layer (SSL) encryption. Error: "java.security.InvalidKeyException: Illegal key size".

 
CauseThis issue can be the result of an upgrade to Java 8, which is not supported.
It can also occur when certain steps are not completed or skipped as specified in the  attached PDF document.
This is because the location of the Java files have been changed to different location.
 
ResolutionTo resolve the issue, follow the steps below.
  1. Download the latest JRE 1.7 files by clicking here.
  2. Choose the Windows Offline version.  
    NOTE: You need to download the 64-bit or 32-bit version depending on the server where Enterprise Manager is installed.
  3. Run the installer and follow the wizard.
  4. Change the Java location to the correct version as shown in the screenshot below.
    User-added image
  5. If the security files where not backed up; (as described  in the upgrade document)  you can download it here.
  6. Copy the downloaded files to the location C:\Program Files\Java\jre7\lib\security in the new JRE you just installed as shown below.
    • local_policy.jar
    • US_export_policy.jar
    • cacerts
    User-added image
  7. Reboot the EM Server.
If you are unsure of any of the steps above or experience any issues, contact RSA Support and quote this article number for further assistance.
NotesThis article is only applicable to DLP 9.6 SP2.

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