|Applies To||RSA Product Set: DLP|
RSA Product/Service Type: Enterprise Manager
RSA Version/Condition: 9.6 SP2
|Issue|| DLP Enterprise Manager web GUI not responding. When navigating to the URL, the response in the web browser is "page unavailable". |
05 Jan 2016 12:31:38,448 | ERROR - ContextLoader.initWebApplicationContext(318) | Context initialization failed
|Cause||This issue can be the result of an upgrade to Java 8, which is not supported.|
It can also occur when certain steps are not completed or skipped as specified in the attached PDF document.
This is because the location of the Java files have been changed to different location.
|Resolution||To resolve the issue, follow the steps below.|
|Notes||This article is only applicable to DLP 9.6 SP2.|