000029797 - Delete Content button status displays "Processing .. Step X of Y." and no longer updates in RSA Archer

Document created by RSA Customer Support Employee on Jun 14, 2016•Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000029797
Applies ToRSA Product Set: Archer
RSA Product Version: 5.2.x to 5.5.x
IssueAfter attempting to delete Application Content using the Delete Content button, the process never completes and appears hung.  
The Status displays a message and no longer updates: Processing .. Step X of Y. 

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Unable to change the Status from Retired for an Application.

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CauseThe DeleteModuleContentWorkflow job had an issue and failed to complete properly by the Job Engine.
ResolutionBefore running the DELETE SQL commands against the Instance database, it's strongly recommend performing a SQL backup of the Instance database. 
1.  Get the Module ID by going to Manage Applications/Questionnaires and hovering the mouse over the Name.  The ID will be shown in the lower-right corner.
2.  Run the following SQL statement to get the latest DeleteModuleContentWorkflow jobs that are not Complete...replace ### with the Module ID from step 1: 
SELECT TOP 5 mj.module_id, js.job_id, js.job_status_id, jsd.job_status_name, js.update_date
FROM tblJobStatus js
JOIN tblModuleJobStatus mj ON mj.job_id = js.job_id
JOIN tblJobStatusDef jsd ON jsd.job_status_id = js.job_status_id
WHERE js.job_type_id = 7 
AND js.job_status_id <> 3 
AND mj.module_id = ###
ORDER BY js.update_date DESC

3.  In the results that are returned, take note of the job_id for a job that failed to complete.  In the following sample results, the job_id is 2447.  
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4.  Run the following SQL statement to delete a row from tblModuleJobStatus...replace ### with the job_id in step 3:
DELETE tblModuleJobStatus WHERE job_id = ###

5.  Run the following SQL statement to delete the row from tblJobStatus...replace ### with the job_id in step 3:
DELETE tblJobStatus WHERE job_id = ###

6.  Reopen the Application to confirm the Delete Content button is enabled and the Application's Status can be changed. 

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