000032152 - Error message "ArcherInstall.exe has stopped working" in RSA Archer 5.x

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000032152
Applies ToRSA Product Set: Archer
RSA Version/Condition: 5.x
Platform: Windows
IssueWhen you attempt to run the "ArcherInstall.exe" (as Admin) you receive the following error:
ArcherInstall.exe has stopped working

User-added image
CauseWhen users need access to the Archer Instance and Archer Configuration database, they do not have the proper DBO (Database owner) rights.
ResolutionAssign proper DBO (Database owner) rights to the user accessing the Archer databases.