Article Content
Article Number | 000032283 |
Applies To | RSA Product Set: RSA Identity Governance & Lifecycle RSA Version/Condition: 6.9.1, 7.0.0 Platform (Other): Microsoft Internet Explorer (IE) |
Issue | After editing a Workflow in RSA Identity Governance & Lifecycle 6.9.1 or 7.0.0 from an Internet Explorer (IE) browser and saving the changes, the changes are not saved and no errors occur. (Requests > Workflows > {Workflow-type tab} > {Workflow name}). When saving a new Workflow in RSA Identity Governance & Lifecycle 6.9.1 or 7.0.0 from an Internet Explorer (IE) browser, there is no way to save the changes. The Finish button is grayed out. |
Cause | Microsoft added Edge compatibility as the default for Internet Explorer. This sometimes results in unexpected behavior during Workflow editing. |
Resolution | Upgrade to a supported version of RSA Identity Governance & Lifecycle. Supported versions use a new Workflow editor which does not have this issue. |
Workaround | If you are on a later version of IE, try the Enterprise Mode (Tools > Enterprise Mode). If there is no Enterprise Mode, change the default Internet Explorer (IE) compatibility by following these steps:
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Notes | This solution will not fix all workflow problems, but should be tried to rule out this compatibility issue. |