000032283 - Internet Explorer does not complete workflow edits in RSA Via Lifecycle and Governance

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000032283
Applies ToRSA Product Set: Identity Management and Governance (IMG), Via Lifecycle and Governance (L&G)
RSA Version/Condition: 6.9.1, 7.0
Platform: Microsoft Internet Explorer (IE)
IssueWhen editing a workflow, the changes are not saved and there are no errors.
CauseMicrosoft added Edge compatibility as the default for Internet Explorer.  This sometimes results in unexpected behavior during workflow editing.
WorkaroundTo ensure that the new Edge compatibility is not the underlying problem, open the IE browser options and select Developer Tools.
Select Developer Tools from IE options
After selecting Developer Options, notice the Edge option in the lower-right corner..
Select that, and change the default from Edge to 10.
change Edge to 10 for default

NotesThis is not a solution to fix all workflow problems, but should be tried to ensure that it is not causing problems.