000032283 - Workflow edits and new Workflows cannot be saved when using Internet Explorer (IE) in version 7.0.0 or lower of RSA Identity Governance & Lifecycle

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support on Sep 1, 2020
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Article Number000032283
Applies ToRSA Product Set: RSA Identity Governance & Lifecycle 
RSA Version/Condition: 6.9.1, 7.0.0
Platform (Other): Microsoft Internet Explorer (IE)
IssueAfter editing a Workflow in RSA Identity Governance & Lifecycle 6.9.1 or 7.0.0 from an Internet Explorer (IE) browser and saving the changes, the changes are not saved and no errors occur. (Requests > Workflows > {Workflow-type tab} > {Workflow name}).

When saving a new Workflow in RSA Identity Governance & Lifecycle 6.9.1 or 7.0.0 from an Internet Explorer (IE) browser, there is no way to save the changes. The Finish button is grayed out.
CauseMicrosoft added Edge compatibility as the default for Internet Explorer. This sometimes results in unexpected behavior during Workflow editing.
ResolutionUpgrade to a supported version of RSA Identity Governance & Lifecycle. Supported versions use a new Workflow editor which does not have this issue.
WorkaroundIf you are on a later version of IE, try the Enterprise Mode (Tools > Enterprise Mode).

If there is no Enterprise Mode, change the default Internet Explorer (IE) compatibility by following these steps:

  1. Open the IE browser options and select Developer Tools.

Select Developer Tools from IE options

  1. After selecting Developer Options, notice the Edge option in the lower-right corner.
  2. Select that option and change the default from Edge to 10.

change Edge to 10 for default

NotesThis solution will not fix all workflow problems, but should be tried to rule out this compatibility issue.