000032443 - RSA Security Analytics 10.4.1.4 upgrade error: RSASoftware: [Errno 256] No more mirrors to try

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000032443
Applies ToRSA Product Set: Security Analytics
RSA Product/Service Type: SA Security Analytics Server
RSA Version/Condition: 10.4.1.4
Platform: CentOS
O/S Version: 6
 
IssueWhen attempting to upgrade to Security Analytics 10.4.1.4 using yum update -y the following error is thrown when running yum check-update:
Total download size: 6.0 M
Is this ok [y/N]: y
Downloading Packages:
http://<my sa server ip>/rsa/updates/SAUserUploaded/jettyuax-9.0.7-77.noarch.rpm: [Errno 14] PYCURL ERROR 22 - "The requested URL returned error: 403 Forbidden"
Trying other mirror.
Error Downloading Packages:
  jettyuax-9.0.7-77.noarch: failure: SAUserUploaded/jettyuax-9.0.7-77.noarch.rpm from RSASoftware: [Errno 256] No more mirrors to try.
CauseThe permissions on the jettyuax rpm in the repository are too tight.  This is a packaging issue.
ResolutionTo resolve this issue,
     1.  Login as root to the SA Server.
     2.  Change directory to the repository:
cd /var/netwitness/srv/www/rsa/updates/SAUserUploaded

     3.  Look at the permissions at of the jetty rpm.  They should be 664, but output will show they are set to 644.
ls -al jettyuax-9.0.7-77.noarch.rpm
-rw-r--r--  1 root root 0 Jan 27 12:13 jettyuax-9.0.7-77.noarch.rpm

     4.  Correct the permissions.
chmod 664 jettyuax-9.0.7-77.noarch.rpm
ls -al jettyuax-9.0.7-77.noarch.rpm

-rw-rw-r--  1 root root 0 Jan 27 12:13 jettyuax-9.0.7-77.noarch.rpm

     5.  Rerun the update.

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