000032213 - Case not created for NOTENROLLED user in RSA Adaptive Authentication (OnPrem) 7.1

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000032213
Applies ToRSA Product Set: Adaptive Authentication (OnPrem)
RSA Product/Service Type: Case Management
RSA Version/Condition: 7.1 P1 - P5
IssueA NOTENROLLED user hits a policy rule that should create a case. No case found in case management.
CauseThis is a known issue that existed prior to version 7.1 P6.
ResolutionThis issue has been permanently resolved in version 7.1 P6.