000029252 - RSA Archer 5.5 SP1 notification letterhead image shows as a red X

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
Version 2Show Document
  • View in full screen mode

Article Content

Article Number000029252
Applies ToRSA Product Set: Archer
RSA Product/Service Type: Archer
RSA Version/Condition: 5.5 SP1
IssueNotifications will not display images correctly, instead a red X is shown.  Review the Job Framework logs located in the path defined in the Archer Control Panel under Logging for the error below:
<E2ETraceEvent xmlns="http://schemas.microsoft.com/2004/06/E2ETraceEvent"> 
<System xmlns="http://schemas.microsoft.com/2004/06/windows/eventlog/system">
<EventID>0</EventID>
<Type>3</Type>
<SubType Name="Error">0</SubType>
<Level>2</Level>
<TimeCreated SystemTime="2014-12-09T15:54:25.2503203Z" />
<Source Name="ArcherTech.Notifications" />
<Correlation ActivityID="{cf3a93b3-12c6-4419-8baa-c51ae26a8f18}" />
<Execution ProcessName="ArcherTech.JobFramework.Job" ProcessID="900" ThreadID="1" />
<AssemblyVersion>5.5.10200.1011</AssemblyVersion>
<Channel />
<Computer>G2W5187C</Computer>
</System>
<ApplicationData>
<TraceData>
<DataItem>
<TraceRecord Severity="Error" xmlns="http://schemas.microsoft.com/2004/10/E2ETraceEvent/TraceRecord">
<TraceIdentifier>ArcherTech.Notifications</TraceIdentifier>
<Description>Throwing Exception</Description>
<AppDomain>ArcherTech.JobFramework.Job.exe</AppDomain>
<Exception>
<ExceptionType>System.ArgumentException, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089</ExceptionType>
<Message>Parameter is not valid.</Message>
<Source>System.Drawing</Source>

<StackTrace> at System.Drawing.Image.FromStream(Stream stream, Boolean useEmbeddedColorManagement, Boolean validateImageData)
at ArcherTech.Notifications.ExtensionMethods.EmailMessageExtensionMethods.GetImage(SessionContext sessionContext, KeyValuePair`2 imageName, Notification notification)
at ArcherTech.Notifications.ExtensionMethods.EmailMessageExtensionMethods.ProcessImages(SessionContext sessionContext, String body, Notification notification, IDictionary`2&amp; images)</StackTrace>
</Exception>

</TraceRecord>
</DataItem>
</TraceData>
</ApplicationData>
</E2ETraceEvent>


 
CauseCustomer is using Ping to authenticate. Ping is blocking the images.
ResolutionThe company_files directory was found to be virtual. To resolve this issue, add this directory as a Ping exclusion. After that is done, the images passed through to the notification.

Attachments

    Outcomes