000032255 - Microsoft "BugCheck error" may cause an unexpected reboot with RSA enVision

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000032255
Applies ToRSA Product Set: enVision
RSA Product/Service Type: enVision Core
Platform: Windows
IssueThe computer has rebooted from a bugcheck.
The bugcheck error that was reported is shown below.
0x000000d1 (0x0000000000000030, 0x0000000000000002, 0x0000000000000000, 0xfffff880044b05ed)
CauseWhen you run a computer that has Windows Server 2008 R2 Service Pack 1 installed, the computer may encounter a stop error 0X000000D1 in rdbss!RxTimerDispatch.
This problem occurs because of an issue in the Mrxsmb.sys file
ResolutionA hotfix is provided by Microsoft that can only be applied to systems that are experiencing this error.
The hotfix can be obtained at the following link:  https://support.microsoft.com/en-us/kb/2895237