000031424 - RSA enVision Event Explorer cannot be accessed after upgrading to patch 7

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000031424
Applies ToRSA Product Set: enVision
RSA Product/Service Type: enVision Core
RSA Version/Condition: 4.1 SP1 P7
Platform: Windows
Issue After installing Patch 7, enVision Event Explorer cannot connect with envision when using ports 443, 8443, or 8080.
When using port 443, the error below is displayed.
The server has an incompatible URL protocol https and port 443 association.

When using the port 8443, the error below id displayed.
The web server for domain is not accessible.
ResolutionTo restore the connection, RSA suggests that you disable the SSLv3 protocol on the Event Explorer client so that the client can securely connect to a 4.1 SP1 Patch 7 system.
To disable the SSLv3 protocol on the EE client, add the following line to the EventExplorer.ini file: