|Applies To||RSA Product Set: SecurID|
RSA Product/Service Type: Authentication Manager
RSA Version/Condition: 8.1
|Issue||Running the ./rsaserv status command from /opt/rsa/server throws a log4j error as follows:|
log4j:ERROR Could not read configuration file [test/resources/log4j.properties].
|Cause||The error "Could not read configuration file" happens when the log4j.properties file is missing from /opt/rsa/am/utils/etc/rsaserv. There is currently no known cause for this file not to be in the directory. This behavior has been seen when a customer patched the Authentication Manager system directory from the hard drive.|
|Resolution||To resolve the error, copy the log4j.properties file from a replica server's /opt/rsa/am/utils/etc/rsaserv directory to the proper path on the primary. If there is no replica in the deployment, contact RSA Customer Support for the file.|