000031524 - Reports are being sent with no data in RSA enVision 4.1 SP1

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000031524
Applies ToRSA Product Set: enVision
RSA Product/Service Type: enVision Core
RSA Version/Condition: 4.1 SP1
Platform: Windows
IssueReports are being sent with no data.
The NIC DB Report server has stopped and cannot be started.  When trying to start it, the error message below is displayed.
The NIC DB Report Server service on Local Computer started and then stopped.
Some services stop automatically if they have no work to do, for example, the Performance Logs and Alerts service.

 User-added image
ResolutionTo resolve the issue, follow the steps below.
  1. Go to %_envision%\etc\PrivateI.ini and back up the file.
  2. Edit the file and search for db.mulitple.instance=true and remove it if it is found.
  3. Save the file.
  4. Restart the NIC service manager.
If you are unsure of any of the steps above or experience any issues, contact RSA Support and quote this article number for further assistance.