000032233 - Java error "Received fatal alert: handshake_failure" when opening RSA enVision Event Explorer

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
Version 3Show Document
  • View in full screen mode

Article Content

Article Number000032233
Applies ToRSA Product Set: enVision
RSA Product/Service Type: enVision Core
RSA Version/Condition: 4.1 SP1
Platform: Windows
O/S Version: 2008 Server R2 Enterprise (64 bit)
The error message below is reported when opening enVision Event Explorer.
Unable to connect to server "localhost."  Please verify that the server is available and configured properly. The details of the error are below:
javax.net.ssl.SSLHandshakeException: Received fatal alert: handshake_failure

User-added image

CauseThis error occurs because the HTTPS protocols being used are not compatible.
ResolutionEdit EventExplorer.ini found under C:\Program Files\Network Intelligence Corporation\Event Explorer , and include the following: -Dhttps.protocols=TLSv1