000031935 - Endless loading screen occurs when clicking on tabs in Presentation/Acceptance/Quiz Prompt in RSA Archer 6.0

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000031935
Applies ToRSA Product Set: Archer
RSA Product Service/Type: Archer UI
RSA Version/Condition: 6.0
IssueSteps to Reproduce
  1. Administration > Training and Awareness Campaigns 
  2. Create a new campaign or navigate to an existing one 
  3. Add a Presentation/Acceptance/Quiz Event 
  4. Fill in all required fields and navigate to the Content tab.
  5. Click on the ellipses in the Content section, Select Policies -> Policy -> and then select all checkboxes 
  6. Save and log in with the user who you assigned as the recipient 
  7. Attempt to click on a tab in the event prompt 

An endless loading screen occurs, but the user can see that the tab changes over in the background.
User-added image
ResolutionThis issue is being investigated by the Engineering team in order to provide a permanent resolution in a future release.
WorkaroundThe user can still accept or skip the prompt after refreshing the page.

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