000029984 - Control Panel Throttle Settings will not save in RSA Archer

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000029984
Applies ToRSA Product Set: Archer
RSA Product/Service Type: Control Panel
RSA Version/Condition: 5.3.x, 5.4.x
IssueWhen attempting to set the RAM and/or CPU Throttle parameter in the Archer Control Panel, it will not take the setting.
You can save the change, but when you re-open the ACP the setting is back to 100%.
ResolutionLook for the following error message in the job framework logs:
Error checking performance metrics. Resetting performance thresholds to defaults.
Please check or ensure that:
  • IF using a Service account, to run the jobs and the app pool, then this account needs to be a local administrator AND is a member of the 'Performance Monitor Users' group.
  • IF using Local System (NT Authority) account, to run the jobs and the app pool, then this account (already is by default local admin) needs to be a member of (in Archer Versions 5.4 and below) the 'Performance Monitor Users' group.
Note:  This is needed ONLY for Archer Versions 5.4 and below, and versions 5.5 and above may not need to have these users in this Local Group.

Add the Windows Service account running the RSA Archer services to the "Performance Monitor" group, then restart servers.