000031945 - Initialization Status 'Unable to get the <username> connection' error attempting to access RSA Identity Governance & Lifecycle

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support on Sep 4, 2020
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Article Number000031945
Applies ToRSA Product Set: RSA Identity Governance & Lifecycle
RSA Version/Condition: 7.0
IssueAfter modifying one or more user database passwords in RSA Identity Governance & Lifecycle, the RSA Identity Governance & Liafecycle application is inaccessible:
Initialization Status
Unable to get the acmdb connection. Verify that the database is available and a connection to the avdb database can be made with the acmdb credentials


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CauseWhen modifying the clear text password of one of the RSA Identity Governance & Lifecycle database users (AVUSER, AVDWUSER, ACMDB, PERFSTAT, and SYS) in $AVEKSA_HOME/Aveksa_System.cfg, the braces surrounding the password were not removed. Unless the braces are part of the password, the braces need to be removed when making the password edits. In the above example, the acmdb user password had been modified.

In the screenshot below, note the braces surrounding the example password:

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ResolutionThis issue is resolved in RSA Identity Governance & Lifecycle 7.0.1 and higher.

The braces have been removed from the example passwords in $AVEKSA_HOME/Aveksa_System.cfg as shown in the following screenshot:
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WorkaroundThe workaround is to remove the braces from the password field when updating user database passwords.
NotesInstructions for modifying the user database passwords are in the RSA Identity Governance & Lifecycle Installation Guide. Use the latest version of the Installation Guide even if that is not your version. The instructions have been improved in later versions.