000031717 - RSA SecOps alerts are not getting aggregated to incidents in RSA Archer

Archer W3WP log error:
<E2ETraceEvent xmlns="http://schemas.microsoft.com/2004/06/E2ETraceEvent">
    <System xmlns="http://schemas.microsoft.com/2004/06/windows/eventlog/system">
        <EventID>0</EventID>
        <Type>3</Type>
        <SubType Name="Error">0</SubType>
        <Level>2</Level>
        <TimeCreated SystemTime="2015-11-10T19:28:26.7390408Z" />
        <Source Name="Archer.NET" />
        <Correlation ActivityID="{00000000-0000-0000-0000-000000000000}" />
        <Execution ProcessName="w3wp" ProcessID="3548" ThreadID="64" />
        <AssemblyVersion>XXXXX</AssemblyVersion>
        <Channel />
        <Computer>XXXXXXXXXXXX</Computer>
    </System>
    <ApplicationData>
        <TraceData>
            <DataItem>
                <TraceRecord Severity="Error" xmlns="http://schemas.microsoft.com/2004/10/E2ETraceEvent/TraceRecord">
                    <TraceIdentifier>Archer.NET</TraceIdentifier>
                    <Description>Server was unable to process request.</Description>
                    <AppDomain>/LM/W3SVC/1/ROOT-1-130915803693497114</AppDomain>
                    <Exception>
                        <ExceptionType>System.Web.Services.Protocols.SoapException, System.Web.Services, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b03f5f7f11d50a3a</ExceptionType>
                        <Message>Server was unable to process request.</Message>
                        <Source />
                        <StackTrace />
                        <InnerException>
                            <ExceptionType>System.Exception, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089</ExceptionType>
                            <Message>Other text is required for field SAIM Priority.</Message>
                            <Source>Security2000</Source>
                            <StackTrace>   at Security2000.ws.record.CreateRecord(SessionContext sessionContext, Content content, Nullable`1 subformFieldId)
   at Security2000.ws.record.CreateRecord(String sessionToken, XmlNode recordNode, Nullable`1 subformFieldId)
   at Security2000.ws.record.CreateRecord(String sessionToken, Int32 moduleId, String fieldValues)</StackTrace>
                        </InnerException>
                    </Exception>
                </TraceRecord>
            </DataItem>
        </TraceData>
    </ApplicationData>
</E2ETraceEvent>

Error in Collector.log (SA IM middleware server):
10 Nov 2015 13:54:25,471 | ERROR - ArcherDataStoreTasklet.pushToArcher(413) | Exception occured
org.springframework.jms.listener.adapter.ListenerExecutionFailedException: Failed when communicating with Archer; nested exception is javax.xml.ws.soap.SOAPFaultException: Server was unable to process request. ---> Other text is required for field SAIM Priority.
 at com.rsa.srm.collector.messaging.batch.ArcherDataStoreTasklet.pushToArcher(ArcherDataStoreTasklet.java:403)
 at com.rsa.srm.collector.messaging.batch.ArcherIncidentAddedTasklet.execute(ArcherIncidentAddedTasklet.java:203)
 at org.springframework.batch.core.step.tasklet.TaskletStep$ChunkTransactionCallback.doInTransaction(TaskletStep.java:395)
 at org.springframework.transaction.support.TransactionTemplate.execute(TransactionTemplate.java:130)
 at org.springframework.batch.core.step.tasklet.TaskletStep$2.doInChunkContext(TaskletStep.java:267)
 at org.springframework.batch.core.scope.context.StepContextRepeatCallback.doInIteration(StepContextRepeatCallback.java:77)
 at org.springframework.batch.repeat.support.RepeatTemplate.getNextResult(RepeatTemplate.java:368)
 at org.springframework.batch.repeat.support.RepeatTemplate.executeInternal(RepeatTemplate.java:215)
 at org.springframework.batch.repeat.support.RepeatTemplate.iterate(RepeatTemplate.java:144)
 at org.springframework.batch.core.step.tasklet.TaskletStep.doExecute(TaskletStep.java:253)
 at org.springframework.batch.core.step.AbstractStep.execute(AbstractStep.java:195)
 at org.springframework.batch.core.job.SimpleStepHandler.handleStep(SimpleStepHandler.java:137)
 at org.springframework.batch.core.job.flow.JobFlowExecutor.executeStep(JobFlowExecutor.java:64)
 at org.springframework.batch.core.job.flow.support.state.StepState.handle(StepState.java:60)
 at org.springframework.batch.core.job.flow.support.SimpleFlow.resume(SimpleFlow.java:152)
 at org.springframework.batch.core.job.flow.support.SimpleFlow.start(SimpleFlow.java:131)
 at org.springframework.batch.core.job.flow.FlowJob.doExecute(FlowJob.java:135)
 at org.springframework.batch.core.job.AbstractJob.execute(AbstractJob.java:301)
 at com.rsa.srm.collector.batch.PasswordAwareSimpleJobLauncher$1.run(PasswordAwareSimpleJobLauncher.java:99)
 at org.springframework.core.task.SyncTaskExecutor.execute(SyncTaskExecutor.java:48)
 at com.rsa.srm.collector.batch.PasswordAwareSimpleJobLauncher.run(PasswordAwareSimpleJobLauncher.java:93)
 at com.rsa.srm.collector.messaging.listener.AbstractQueueListener.executeWorkflow(AbstractQueueListener.java:193)
 at com.rsa.srm.collector.messaging.listener.IncidentsQueueListener.onMessage(IncidentsQueueListener.java:34)
 at org.springframework.amqp.rabbit.listener.adapter.MessageListenerAdapter.onMessage(MessageListenerAdapter.java:349)
 at org.springframework.amqp.rabbit.listener.AbstractMessageListenerContainer.doInvokeListener(AbstractMessageListenerContainer.java:650)
 at org.springframework.amqp.rabbit.listener.AbstractMessageListenerContainer.invokeListener(AbstractMessageListenerContainer.java:576)
 at org.springframework.amqp.rabbit.listener.SimpleMessageListenerContainer.access$001(SimpleMessageListenerContainer.java:78)
 at org.springframework.amqp.rabbit.listener.SimpleMessageListenerContainer$1.invokeListener(SimpleMessageListenerContainer.java:161)
 at sun.reflect.GeneratedMethodAccessor136.invoke(Unknown Source)
 at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)
 at java.lang.reflect.Method.invoke(Unknown Source)
 at org.springframework.aop.support.AopUtils.invokeJoinpointUsingReflection(AopUtils.java:317)
 at org.springframework.aop.framework.ReflectiveMethodInvocation.invokeJoinpoint(ReflectiveMethodInvocation.java:183)
 at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:150)
 at org.springframework.retry.interceptor.RetryOperationsInterceptor$1.doWithRetry(RetryOperationsInterceptor.java:69)
 at org.springframework.retry.support.RetryTemplate.doExecute(RetryTemplate.java:255)
 at org.springframework.retry.support.RetryTemplate.execute(RetryTemplate.java:162)
 at org.springframework.retry.interceptor.RetryOperationsInterceptor.invoke(RetryOperationsInterceptor.java:87)
 at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:172)
 at org.springframework.aop.framework.JdkDynamicAopProxy.invoke(JdkDynamicAopProxy.java:204)
 at com.sun.proxy.$Proxy21.invokeListener(Unknown Source)
 at org.springframework.amqp.rabbit.listener.SimpleMessageListenerContainer.invokeListener(SimpleMessageListenerContainer.java:1177)
 at org.springframework.amqp.rabbit.listener.AbstractMessageListenerContainer.executeListener(AbstractMessageListenerContainer.java:559)
 at org.springframework.amqp.rabbit.listener.SimpleMessageListenerContainer.doReceiveAndExecute(SimpleMessageListenerContainer.java:950)
 at org.springframework.amqp.rabbit.listener.SimpleMessageListenerContainer.receiveAndExecute(SimpleMessageListenerContainer.java:934)
 at org.springframework.amqp.rabbit.listener.SimpleMessageListenerContainer.access$600(SimpleMessageListenerContainer.java:78)
 at org.springframework.amqp.rabbit.listener.SimpleMessageListenerContainer$AsyncMessageProcessingConsumer.run(SimpleMessageListenerContainer.java:1045)
 at java.lang.Thread.run(Unknown Source)
Caused by: javax.xml.ws.soap.SOAPFaultException: Server was unable to process request. ---> Other text is required for field SAIM Priority.
 at org.apache.cxf.jaxws.JaxWsClientProxy.invoke(JaxWsClientProxy.java:157)
 at com.sun.proxy.$Proxy67.createRecord(Unknown Source)
 at com.rsa.connector.framework.components.datastore.archer.ArcherWSHelper$CreateRecordCallback.call(ArcherWSHelper.java:720)
 at com.rsa.connector.framework.components.datastore.archer.ArcherWSHelper.callArcher(ArcherWSHelper.java:397)
 at com.rsa.connector.framework.components.datastore.archer.ArcherWSHelper.createRecord(ArcherWSHelper.java:322)
 at com.rsa.connector.framework.components.datastore.archer.ArcherWSHelper.writeRecord(ArcherWSHelper.java:288)
 at com.rsa.connector.framework.components.datastore.archer.ArcherWSHelper.createRecord(ArcherWSHelper.java:211)
 at com.rsa.connector.framework.components.datastore.archer.ArcherDataStore.putData(ArcherDataStore.java:568)
 at com.rsa.connector.framework.components.datastore.archer.ArcherDataStore.handleData(ArcherDataStore.java:447)
 at com.rsa.srm.collector.messaging.batch.ArcherDataStoreTasklet.pushToArcher(ArcherDataStoreTasklet.java:393)
 ... 47 more
Caused by: org.apache.cxf.binding.soap.SoapFault: Server was unable to process request. ---> Other text is required for field SAIM Priority.
 at org.apache.cxf.binding.soap.interceptor.Soap11FaultInInterceptor.unmarshalFault(Soap11FaultInInterceptor.java:84)
 at org.apache.cxf.binding.soap.interceptor.Soap11FaultInInterceptor.handleMessage(Soap11FaultInInterceptor.java:51)
 at org.apache.cxf.binding.soap.interceptor.Soap11FaultInInterceptor.handleMessage(Soap11FaultInInterceptor.java:40)
 at org.apache.cxf.phase.PhaseInterceptorChain.doIntercept(PhaseInterceptorChain.java:272)
 at org.apache.cxf.interceptor.AbstractFaultChainInitiatorObserver.onMessage(AbstractFaultChainInitiatorObserver.java:113)
 at org.apache.cxf.binding.soap.interceptor.CheckFaultInterceptor.handleMessage(CheckFaultInterceptor.java:69)
 at org.apache.cxf.binding.soap.interceptor.CheckFaultInterceptor.handleMessage(CheckFaultInterceptor.java:34)
 at org.apache.cxf.phase.PhaseInterceptorChain.doIntercept(PhaseInterceptorChain.java:272)
 at org.apache.cxf.endpoint.ClientImpl.onMessage(ClientImpl.java:845)
 at org.apache.cxf.transport.http.HTTPConduit$WrappedOutputStream.handleResponseInternal(HTTPConduit.java:1624)
 at org.apache.cxf.transport.http.HTTPConduit$WrappedOutputStream.handleResponse(HTTPConduit.java:1513)
 at org.apache.cxf.transport.http.HTTPConduit$WrappedOutputStream.close(HTTPConduit.java:1318)
 at org.apache.cxf.io.CacheAndWriteOutputStream.postClose(CacheAndWriteOutputStream.java:56)
 at org.apache.cxf.io.CachedOutputStream.close(CachedOutputStream.java:223)
 at org.apache.cxf.transport.AbstractConduit.close(AbstractConduit.java:56)
 at org.apache.cxf.transport.http.HTTPConduit.close(HTTPConduit.java:632)
 at org.apache.cxf.interceptor.MessageSenderInterceptor$MessageSenderEndingInterceptor.handleMessage(MessageSenderInterceptor.java:62)
 at org.apache.cxf.phase.PhaseInterceptorChain.doIntercept(PhaseInterceptorChain.java:272)
 at org.apache.cxf.endpoint.ClientImpl.doInvoke(ClientImpl.java:570)
 at org.apache.cxf.endpoint.ClientImpl.invoke(ClientImpl.java:479)
 at org.apache.cxf.endpoint.ClientImpl.invoke(ClientImpl.java:382)
 at org.apache.cxf.endpoint.ClientImpl.invoke(ClientImpl.java:335)
 at org.apache.cxf.frontend.ClientProxy.invokeSync(ClientProxy.java:96)
 at org.apache.cxf.jaxws.JaxWsClientProxy.invoke(JaxWsClientProxy.java:135)

1. Select "Administration" workspace.
2. Select "Application Builder".
3. Select the "Security Incidents" application.
4. Select the "SAIM Priority" field and edit the field.
5. Select the "Values" tab.
6. Validate that none of the values is utilizing the "Other" property.
7. If any value indicates that "Other" is selected then select that value and remove the  "Require users to enter supporting information when they select this value" option.