000032118 - Increased challenge rate reported in RSA Adaptive Authentication (OnPrem) after sub-domain change for end-users with Internet Explorer 9

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000032118
Applies ToRSA Product Set: Adaptive Authentication (OnPrem)
Platform: Microsoft Internet Explorer 9
IssueAfter changing the apps and using a new sub-domain in the URL, users with IE 9 are not sending device print information and are getting challenged more. The overall challenge rate spikes.
CauseThis occurs because Internet Explorer 9 will disable running Javascript if it is not coming from a trusted site.
ResolutionTo resolve the issue, make sure the end-user organization changes the Internet Explorer settings so that the new sub-domain is treated as a trusted site.