000030720 - Relationship Visualization is showing a blank screen in RSA Archer 5.5 SP2

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
Version 3Show Document
  • View in full screen mode

Article Content

Article Number000030720
Applies ToRSA Product Set: Archer
RSA Product/Service Type: Relationship Visualization
RSA Version/Condition: 5.5.2
IssueRelationship Visualization is showing a blank screen and no related errors can be found in the logs.
Blank screen
CauseThe issue is related to the web application.
ResolutionIn IIS the API application must use the same application pool as the Archer website.
 

The Relationship Visualizer does not work if the IIS Application Pool is running in Classic mode. The Application Pool must be running in Integrated mode.


If the API folder is not configured as an application in IIS you will need to right click on it and make in an application then set it to use the same application pool as the Archer site.

Attachments

    Outcomes