|Applies To||RSA Product Set: Archer|
RSA Product/Service Type: Relationship Visualization
RSA Version/Condition: 5.5.2
|Issue||Relationship Visualization is showing a blank screen and no related errors can be found in the logs.|
|Cause||The issue is related to the web application.|
|Resolution||In IIS the API application must use the same application pool as the Archer website.|
The Relationship Visualizer does not work if the IIS Application Pool is running in Classic mode. The Application Pool must be running in Integrated mode.
If the API folder is not configured as an application in IIS you will need to right click on it and make in an application then set it to use the same application pool as the Archer site.