000031799 - RSA SecOps 1.2 Install Guide instructions to set all user accounts to (UTC) Dublin, Edinburgh, Lisbon, London

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000031799
Applies ToRSA Product Set: Archer
RSA Product/Service Type: SecOps
RSA Version/Condition: 1.2
Platform: Windows
O/S Version:
2008 R2, 2012, 2012
IssueIn the SecOps 1.2 Install Guide, administrators are instructed to create the users with UTC as their time zone rather than using the local time zone for the users.
CauseThe main reason for choosing UTC is because the UCF can baseline all the time related calculations to UTC. As various SIEM tools send the date-related information in various formats such as date in milliseconds, date in seconds, and date in a particular format, UCF takes care of the conversion of all the various formats to UTC and in Archer expected data format and sends to Archer.
ResolutionThis document is currently being updated by the Engineering team so that it may be improved in a future release.
If you are experiencing this issue, contact RSA Support and quote this article number for further assistance.