000031797 - The RSA SecOps 1.2 Install Guide states to NOT change format of Imports for ACD data

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 22, 2017
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Article Number000031797
Applies ToRSA Product Set: Archer
RSA Product/Service Type: SecOps
RSA Version/Condition: 1.2
Platform: Windows
O/S Version: 2008 R2, 2012, 2012
IssueThe ACD data for OOTB Procedures and Tasks contains cells that have <p> tags.
If you do not change the option that the data contains HTML code, this will make records that read as follows:
"<p> this is a description of the procedure </p>"
ResolutionThis issue is currently being investigated by the Engineering team so that it may be resolved in a future release.
If you are experiencing this issue, contact RSA Support and quote this article number for further assistance.