000032190 - Host stats, memory, CPU, OS and Uptime are empty in the Hosts tab in RSA Security Analytics 10.5

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000032190
Applies ToRSA Product Set: Security Analytics

RSA Product/Service Type: Security Analytics UI, Security Analytics Server, Core Appliance

RSA Version/Condition: 10.5.x 

Platform: CentOS
Platform (Other): Puppet, RabbitMQ, collectd

O/S Version: EL6
IssueStats in the host tab in Security Analytics GUI not visible screenshot below:
No stats   
CauseWhen provisioning or re-provisioning an appliance in the Security Analytics UI, sometimes the collectd and rabbitmq processes may not be in sync or there is an issue with the queue creation on the RabbitMQ federated link.  This can cause the stats to not display properly.
ResolutionThere is two options to resolve the issue.
Let puppet reset the services configuration (rabbitmq, collectd, mcollective)
  1. Connect to the affected appliance via SSH as the root user.
  2. Stop all related services.
    /etc/init.d/puppet stop
    /etc/init.d/collectd stop
    /etc/init.d/mcollective stop
    /etc/init.d/rabbitmq-server stop

  3. Issue the command below.
    puppet agent -t

    The output from the command above should look similar to the example below.
    Notice: /Stage[main]/Rabbitmq/Service[rabbitmq-server]/ensure: ensure changed 'stopped' to 'running'
    Info: /Stage[main]/Rabbitmq/Service[rabbitmq-server]: Unscheduling refresh on Service[rabbitmq-server]
    Notice: /Stage[main]/Yumconfig/Exec[disable-Centos-Repos]/returns: executed successfully
    Notice: /Stage[main]/Collectd/Service[collectd]/ensure: ensure changed 'stopped' to 'running'
    Info: /Stage[main]/Collectd/Service[collectd]: Unscheduling refresh on Service[collectd]
    Notice: /Stage[main]/Mcollective/Service[mcollective]/ensure: ensure changed 'stopped' to 'running'
    Info: /Stage[main]/Mcollective/Service[mcollective]: Unscheduling refresh on Service[mcollective]
    Notice: Finished catalog run in 39.71 seconds

  4. Refresh the browser showing the Administration -> Hosts page in the Security Analytics UI and confirm that the stats are populated.
Reset the puppet certificates
If the steps above do not resolve the issue, contact RSA Support and quote this article number for assistance in resetting the puppet certificates.