000030256 - FIM Error cleaning up temporary users

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
Version 2Show Document
  • View in full screen mode

Article Content

Article Number000030256
Applies ToRSA Product Set: FIM
RSA Product/Service Type: Federated Identity Management Module
RSA Version/Condition: 4.2
Platform: Windows
Platform (Other): null
O/S Version: null
Product Name: null
Product Description: null
IssueThe RSA FIM ctsession plugin fails to delete temporary users created by the transient nameID plugin.
FIM debug log shows the following error message.
2015-05-07 08:57:42,861, (CTPluginHelper.java:465), FIM, , , , Error cleaning up temporary users, sirrus.api.client.TransportException
The RSA Access Manager 6.1.4 (or earlier) Entitlements server (eserver) shows the following message in the standard output log in DDEBUG mode:
11:21:05:589 [*] [APIClientProxy-7] - APIServer: about to execute command key getInSearchRangeOfObjsCmd logged in is true
11:21:05:605 [*] [APIClientProxy-7] - Error constructing client command: String length of 44269 exceeds set limit of -1

CauseRSA Federated Identity Manger (FIM) 4.2 uses the 6.2 RSA Access Manager adminAPI and runtimeAPI jar files.  These shared libraries are not backwards compatible with the older RSA Access Manager 6.1.x servers.
ResolutionUpgrade to RSA Access Manager 6.2.x for the backend servers.