|Applies To||RSA Product Set: SecurID|
RSA Product/Service Type: Authentication Manager
RSA Version/Condition: 8.1
Platform (Other): RSA Appliance 250
|Issue||When editing a user within the user dashbard and the security domain for the specific users is changed, when clicking Save, a pop-up window displays where all the user properties are displayed gets stuck with the message "Processing request. Please wait." Behind the pop-up window the user dashboard is visible and the security domain value has been changed to the new setting, but the pop-up window does not close.|
This behavior happens to users in the internal Authentication Manager database and users in external identity sources. The pop-up not closing happens with Authentication Manager running on hardware appliances but does not impact virtual servers.
|Resolution||To resolve this behavior, upgrade Authentication Manager 8.1 to SP1 patch 1.|
|Workaround||The workaround for this issue is to close the pop-up window.|