000029878 - Editing a user's security domain in Authentication Manager 8.1 via the dashboard gets stuck at "Processing request. Please wait."

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000029878
Applies ToRSA Product Set: SecurID
RSA Product/Service Type: Authentication Manager
RSA Version/Condition: 8.1
Platform (Other): RSA Appliance 250
IssueWhen editing a user within the user dashbard and the security domain for the specific users is changed, when clicking Save, a pop-up window displays where all the user properties are displayed gets stuck with the message "Processing request.  Please wait."  Behind the pop-up window the user dashboard is visible and the security domain value has been changed to the new setting, but the pop-up window does not close.
This behavior happens to users in the internal Authentication Manager database and users in external identity sources.  The pop-up not closing happens with Authentication Manager running on hardware appliances but does not impact virtual servers.
CausePer AM-28662 and AM-28742, something went wrong in the popup jsp which caused the Javascript to return without closing the popup window.
ResolutionTo resolve this behavior, upgrade Authentication Manager 8.1 to SP1 patch 1.
WorkaroundThe workaround for this issue is to close the pop-up window.