000030445 - Changing the Android unlock screen method requires device re-registration with RSA Via Access

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000030445
Applies ToRSA Product Set: Via Access
RSA Product/Service Type: Mobile Application
Platform: Android
IssueChanging an Android device's unlock screen method will require the user to to complete device registration again.
Note that changing either the unlock method or, for example, changing the password value will cause this problem.
CauseThis is due to an Android OS system issue.
ResolutionPrior to re-registering the device it must be deleted from the user's registered devices in the Administration Console.