|Applies To||RSA Product Set: Via Access|
RSA Product/Service Type: Mobile Application
O/S Version: 4.3 and below
|Issue||The Via Access mobile application does not connect to the Via Access server on Android devices running 4.3 OS.|
|Cause||Android 4.3 uses cipher suites to establish connection with the server that are considered as not enough secure.|
Because of this reason, the Via Access mobile application is not supported on devices running Android version 4.3 or lower.
|Resolution||Users will need to upgrade their Android version to 4.4 or above in order to be able to use Android Via Access mobile application.|