|Applies To||RSA Product Set: Security Management|
RSA Product/Service Type: SecOps
RSA Version/Condition: 1.2
O/S Version: 2008 Server R2 x64
|Issue||After upgrading the RCF from 2.6 to 2.7, having issues, SAIM services will not start.|
Windows could not start the RSA SA IM - Data collector on WIN-ARC-RCF. For more information, review the System Event Log. If this is a non Microsoft Service, Contact service vendor and refer to service - specific error code 1.
Event Source : Service Control Manager
Event ID 7024
|Cause||This issue occurs because Java version 8 was installed.|
|Resolution||To resolve the issue, follow the steps below.|
The services will start and work fine.