000030842 - SAIM service will not start in RSA SecOps 1.2

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support on Aug 21, 2019
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Article Number000030842
Applies ToRSA Product Set: Security Management
RSA Product/Service Type: SecOps
RSA Version/Condition: 1.2
Platform: Windows
O/S Version: 2008 Server R2 x64
IssueAfter upgrading the RCF from 2.6 to 2.7, having issues, SAIM services will not start.
Windows could not start the RSA SA IM - Data collector on WIN-ARC-RCF. For more information, review the System Event Log. If this is a non Microsoft Service, Contact service vendor and refer to service - specific error code 1. 

Event Source : Service Control Manager
Event ID 7024

User-added image

User-added image
CauseThis issue occurs because Java version 8 was installed.
ResolutionTo resolve the issue, follow the steps below.
  1. Uninstall SA IM and RCF. 
  2. Uninstall JAVA 8.
  3. Install JRE 7 Update 71.
  4. Install SA IM.

The services will start and work fine.