on Jun 14, 2016Article Content
| Article Number | 000030842 |
| Applies To | RSA Product Set: Security Management RSA Product/Service Type: SecOps RSA Version/Condition: 1.2 Platform: Windows O/S Version: 2008 Server R2 x64 |
| Issue | After upgrading the RCF from 2.6 to 2.7, having issues, SAIM services will not start. Windows could not start the RSA SA IM - Data collector on WIN-ARC-RCF. For more information, review the System Event Log. If this is a non Microsoft Service, Contact service vendor and refer to service - specific error code 1. Event Source : Service Control Manager Event ID 7024   |
| Cause | This issue occurs because Java version 8 was installed. |
| Resolution | To resolve the issue, follow the steps below.
The services will start and work fine. |