000028881 - KB-1195 - Remote agent fails to collect

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000028881
Applies ToAffected Versions: 3.6.X
ResolutionThough one can successfully install, create and start a remote agent, it fails to collect. The problem has been fixed in 3.6.4 but in order to use prior versions, a change has to me made in \AveksaAgent\conf\wrapper.conf.
Before you make this change, Stop the Aveksa Agent, and then the Aveksa Server.
Under # Java Additional Parameters section, please include the following line:
wrapper.java.additional.3 = -D_setURLStreamHandlerFactory=true
After you make the changes, please save the file.
Restart the Aveksa Server followed by the Aveksa Agent.
Limitations of remote agent:
It listens on a standard 444 port and one can not change it.