000028916 - Reports timing out in RSA Archer 5.3.1.7

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000028916
Applies ToRSA Product Set: Archer
RSA Version/Condition: 5.3.1.7
Platform: Windows
IssueReports are timing out and Archer is not running well on Server
User-added image
Error message:
Web sites cannot be started unless both the Windows Activation Service (WAS) and the World Wide Publishing Service (W3SVC) are running. Both services are currently stopped.
 
CauseIIS was not running well. IISRESET failed to execute.
ResolutionRestart Archer services.
Restart IIS inside the program.
This was caused by a server issue. Once resolved by their IT and IIS successfully reset, everything worked well.

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