|Applies To||RSA Product Set: Archer|
RSA Version/Condition: 18.104.22.168
|Issue||Reports are timing out and Archer is not running well on Server|
Web sites cannot be started unless both the Windows Activation Service (WAS) and the World Wide Publishing Service (W3SVC) are running. Both services are currently stopped.
|Cause||IIS was not running well. IISRESET failed to execute.|
|Resolution||Restart Archer services.|
Restart IIS inside the program.
This was caused by a server issue. Once resolved by their IT and IIS successfully reset, everything worked well.